Servername: dev.fromnaturewithlove.com
URL: /soap/product.asp
Query String: error=noaccount&product_id=ORGALOEPWD200SDUS101
URL: /soap/product.asp?error=noaccount&product_id=ORGALOEPWD200SDUS101
Reviewed By: Kevin Posted: Wednesday, April 21, 2010 Location: St. Louis, MO Comments: This product is freeze dried and has a spec for particle size of 10 mesh or less. Unfortunately, the product was shipped to me as 1 hard lump like a hockey puck. FNWL Response: Kevin, Organic Spray Dried Aloe Vera Leaf Powder is very hygroscopic and as such, it will readily absorb moisture from the air. Upon getting your feedback, we have asked our staff to check our inventory, and it is all carefully packaged and free flowing as it should be. We're a bit mystified why your container has become solid. As a guess, your package may have been left outside in the rain. We're very sorry for the inconvenience, and our Customer Care Department will be contacting you. The hardened product can still be used and is not affected by the absorption of moisture. It can just be crumbled and dissolved into the formulation (it has to be dissolved into the formulation anyway).
|
“I've been a FNWL customer for years and the company just gets better and BETTER!”
“I've been a FNWL customer for years and the company just gets better and BETTER! Great customer service, feedback is respected, durable packaging, fast delivery, and high quality, extensive product variety. I'm so glad FNWL exists and pleased that it continues to do well. And I like that it's owned by a family and not a big conglomerate. There are many more companies now than when I first began ordering that provide similar products, but I'm very happy with my sure bet. Everyone whom I've recommended FNWL to has remained repeat customers, too.”
Dana Scott, Philadelphia, PA