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Query String: product_id=ORGALOEPWD200SDUS101&error=noaccount
URL: /soap/product.asp?product_id=ORGALOEPWD200SDUS101&error=noaccount
Reviewed By: Kevin Posted: Wednesday, April 21, 2010 Location: St. Louis, MO Comments: This product is freeze dried and has a spec for particle size of 10 mesh or less. Unfortunately, the product was shipped to me as 1 hard lump like a hockey puck. FNWL Response: Kevin, Organic Spray Dried Aloe Vera Leaf Powder is very hygroscopic and as such, it will readily absorb moisture from the air. Upon getting your feedback, we have asked our staff to check our inventory, and it is all carefully packaged and free flowing as it should be. We're a bit mystified why your container has become solid. As a guess, your package may have been left outside in the rain. We're very sorry for the inconvenience, and our Customer Care Department will be contacting you. The hardened product can still be used and is not affected by the absorption of moisture. It can just be crumbled and dissolved into the formulation (it has to be dissolved into the formulation anyway).
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“You have a truly WONDERFUL company! Not only the incredible selection of marvelous products, but also the excellent people who stand behind them.. In this day and age of poor quality merchandise and apathetic customer service, it is a true delight to encounter a company with exceptional quality in both fields. I'm so glad to have wandered into your warm and very fragrant world. Thanks in advance for all of the fun I'm going to be having with your beautiful products!”
Barbara Tipton, Woodstock, IL